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FAQ

Where do you ship from?

We ship all of our products from our partnered warehouses in the EU, US, and China.

How long will it take for my festoon lights to arrive?

It will usually take 7-20 business days to receive our festoon lights. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location. There are currently shipping delays from Covid-19.

How long will it take to dispatch my order?

It will take usually up to 3 business days, while, in peak times, it may take up to 7 business days to dispatch your order.

Is shipping really FREE?

YES! We offer completely FREE tracked shipping on ALL our products!

Where is your company located?

Our company's headquarters are located in the UK, while our warehouses and vendors are scattered across China, USA and Europe.

Which currency will I be charged in?

We process all orders in GBP. 

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number via email within 24 hours after placing their orders. 

Can i track my order?

Yes! All our orders are sent via a tracked delivery service. You'll receive a tracking number via email or SMS when your order is dispatched. Orders can be tracked via our website tracking page here

Who can I contact if I have a problem with my order?

Our customer service team will be happy to assist you with any questions or problems you may have! Please contact them here

How can I pay for my order?

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and even Paypal.

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Do your products come with a guarantee?

We want our customers to have a great buying experience with us. All purchases from our store come with a 30 day guarantee! For any reason you are not satisfied with your purchase, please contact us.

Will I (the customer) have to pay customs?

In most cases, you will not have to pay customs duty, but it depends where you are located, law changes due to Brexit, and if you order more than 1 piece. The customer is responsible for the import tax of orders.


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